Site Renewal Coming Soon!

Yes! We ship within Japan and overseas. For international shipping, we use Japan Post International ePacket. It is insured up to ¥6000, tracked and takes about 1-4 weeks to reach you. For more information, please visit Japan Post. To check if Japan Post ships to your country, please see this list.
If you wish your item to be delivered with a different courier service eg: Fedex, DHL etc, please contact us for arrangement.
Items will be sent within 3 working days after orders are received. For local customers, we will be using Standard Mail, Yamato Compact and Yupack. Tracking number will not be provided for items sent via standard mail and there is no insurance. Free shipping will be included for purchases of 18500yen and above. We do not take responsibility for damaged goods and lost of items during posting. However, we ensure that orders are packed properly before posting.
All items are shipped and tracking number will be provided for overseas customers. We do not take responsibility for damaged and lost of item during shipment. However, we ensure that orders are packed properly before posting. If your order does not arrive after 4 weeks, please contact us immediately with your tracking number and we will look into the case.
I'm sorry but all sales are final.
We aim to update the store at least once every 2 months. Please join our mailing list to be updated about restocks and promotions!
Yes! You can request for a custom order with a minimum of 3 skeins for one colorway or 1 skein if it's a semi solid colorway. Custom orders are limited within the colorways that we offer. Please check out colorways page for more info and contact us when you are ready to order!
We source our materials from various suppliers. We ensure that our yarns are of highest quality, eco friendly and sourced materials obtained from mills that have the best farming practises.
You can contact us through the contact form here.
ご注文を受付後、3日以内に発送します。
国内の配送:普通郵便、ヤマトコンパクトとゆうパックを利用します。普通郵便を選び頂いた場合は配達の追跡がでつかないため、配送中の紛失や、 破損した場合の補償が付きません。梱包は必ず丁寧に行います。18500円以上の購入で送料すを無料とさせていただきま す。
海外宛の配送:日本郵便の国際eパ ケットというサービスを利用します。書留付きなので、一部の国で追跡ができ、発送後に番号をお知らせします。配送中の紛失・破損があったた場合は日本郵便へ補償を請求してくだ さい。詳しくは、日本郵便のサイトをご覧ください。梱包は必ず丁寧に行います。発送から4週間以内に届かない場合は、ご連絡お願いし ます。
申し訳ございませんが、当店では商品の返品と交換を承っておりません。
商品の入荷は2ヶ月に1回を予定しています。入荷情報やキャンペーンについて詳しく知りたい方は、メールリストにご参加ください。
ITOBITOの素材は様々な業者から取り寄せております。私たちは高品質で、人道的な農場から得られた素材を選ぶように心がけております。
どうぞこちらからお問い合わせください。日本語でのお問い合わせは、なるべく平易な日本語でご記入頂けましたら幸いです。迅速にお返事致します。
